Residents of D’Or Condos in Vaughan are raising safety concerns after at least eight incidents of balcony glass panels falling onto the street since the building opened in 2023. The condominium is located near New Westminster Drive and Centre Street in the Thornhill City Centre area.
The City of Vaughan launched an investigation in June 2025 and issued an unsafe building order requiring engineering assessments and testing. In January 2026, the order was lifted after a professional engineering review found the balcony guardrail system met or exceeded Ontario Building Code requirements.
However, residents say additional glass panels have fallen since the investigation ended, prompting renewed calls for city inspections.
Developer Fernbrook Homes says multiple investigations have been conducted but the cause remains unknown because shattered glass was removed before it could be examined. The company also says it has repeatedly requested balcony maintenance records from the condominium corporation and property management but has not received them.
The City maintains that ongoing maintenance is the condominium corporation’s responsibility, while the corporation says it is taking the concerns seriously and has arranged a conciliation meeting with Fernbrook Homes and Tarion.
Residents have also submitted a petition urging Vaughan to send building inspectors back and ensure all reported defects are repaired. The conciliation meeting is scheduled for this week.